All about Kiehl's


was founded as an old-world apothecary in New York’s East Village neighborhood over 150 years ago. Its unique and extensive background represents a blend of cosmetic, pharmaceutical, herbal, and medicinal knowledge developed through the generations.

The Early Years
In the early decades of the 20th century, Kiehl’s was a full-service pharmacy, offering its customers homeopathic and herbal remedies, essential oils, over the-counter drugs, and the first Kiehl’s brand products. In the early 1960’s, Kiehl’s pharmacists continued to develop the Kiehl’s product range, utilizing expertise gained from their experience in pharmaceutical manufacturing and chemistry. Today, Kiehl’s is dedicated to serving its customers a quality product through its extensive line of skin and hair care formulations.

A Keihl's Harley

Commitment to Customer Service
The people who comprise the extended family of Kiehl’s are committed to upholding these standards of excellence and quality, espoused and preserved over the years. Kiehl’s Customer Representatives, or KCR’s as they are known, —whose first priority is to serve and represent Kiehl’s customers—undergo an intensive education program in which they learn the value of formula ingredients and their efficacy. In addition to this unique commitment to a quality product, KCRs gain the know-how to provide the unparalleled customer service that the company is known for. With Kiehl’s early traditions in dispensing advice on prescriptions to its customers, its staff today continues to “prescribe” a personal care regimen that is most appropriate for the individual’s skin, hair and body care needs.

Lewis McCallum Trio

The Kiehl’s Experience
Over the years, the many passions and interests of Kiehl’s extended family have become part of the visual and emotional fabric of the company. The Kiehl’s experience supports an active, healthy lifestyle; aviation, alpine ski racing, and equestrian expertise are all part of the Kiehl’s heritage and legacy. Perhaps one of the most recognizable of these thematic elements reflects Kiehl’s traditions in motorcycling, with the company’s collection of vintage motorcycles on display in Kiehl’s freestanding stores around the globe for patrons to enjoy.

Simple, no-frills packaging and a policy of not advertising allow the company to formulate its products with high quantities of the most efficacious ingredients available. In addition, the company has gained a reputation for generous sampling, with a “try before you buy” philosophy that has built a loyal fan base the world over through the word-of-mouth recommendations of its cherished customers.
6 Harley's flew the flag
Kiehl's KCR Todd Scoales

Baz Howie and Nikki Petersen

Mr Bones the company mascot

Customers peruse

Miranda Waple, Mr Bones, Lynda Grant and Steph Moreton

Tom Scoales,  Tanya Abbott, and John Banks
Pictures are from the Khiel's/Smith and Caughey launch event in February 2010


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